Your call may be recorded
for quality assurance IF YOU COULD EVER REACH A REPRESENTATIVE!! In the meantime, your loan modification
frustration is not making history.
There’s nothing exuberant
about calling your bank and waiting on hold for half an hour to speak with a
representative, only to be told in an automated message that the institution is
conducting a test of its telephone system, sorry for the inconvenience, and
you’re cut off. You may need a loan
modification, but that doesn’t mean it’s going to be easy to get one.
United States property values stand to drop about $502 billion
this year, spread over 2.4 new foreclosures.
To curb that decrease in value, the federal government is subsidizing
mortgage modifications, through HAMP, or Home Affordable Modification Program
to lower payments for the homeowner, lower the interest rates, and/or to reduce
the principle.
The problem is
volume. The 25 companies endowed with HAMP
are as ill-equipped to handle the solution as they were to handle the problem
in the first place. From the desperate
need to hire more representatives, to the frantic retraining of existing
employees, mortgage firms were not prepared to process the loan modifications
jamming into their call centers.
Joy Bryant at St. Johns Housing Partnership is stepping in at the local
level to relieve some of the stress. She
is a HUD certified counselor, and reviews with her clients their budgets and
goals, and she is familiar with the NPV test, or Net Present Value test. She helps people even in foreclosure to
continue working with their bank to seek resolution.
The worst of times brings
out the best of people; Joy Bryant is one of them. To find out more about loan modifications and
the St. Johns Housing Partnership, visit www.sjcfl.us
and look for Foreclosure Intervention Program.